How to Fix My Motorola Phone That Won’t Turn On

When your Motorola device refuses to awaken, it can leave you feeling disconnected and frustrated. Instead of surrendering to despair, embark on a comprehensive troubleshooting journey that will decipher the underlying cause and restore your device’s vitality. This guide will illuminate the complexities of its internal workings, empowering you to identify and resolve the enigma that plagues your device.

Delve into the intricate mechanisms of your device, exploring every potential obstacle that may hinder its activation. From power-related intricacies to intricate software conundrums, no stone will be left unturned in our quest to conquer this technological ailment. Rest assured, with meticulous attention to detail and expert guidance, you will unveil the secrets of your dormant Motorola device and restore its vibrant glow.

How to Resolve a Motorola Device’s Inability to Power On

Should your Motorola device refuse to respond to power commands, do not despair. This comprehensive guide will equip you with a range of troubleshooting techniques to restore its functionality.

Troubleshooting Table

Issue Possible Causes Solutions
No response from device – Drained battery
– Loose battery connection
– Charge the device for an extended period
– Check the battery connector’s stability
Device turns on briefly then shuts off – Faulty battery
– Software glitch
– Replace the battery
– Perform a factory reset
Screen remains black – Damaged LCD screen
– Malfunctioning software
– Seek professional repair
– Try a different charging cable
Device stuck on boot loop – Corrupted firmware
– Hardware issue
– Try a forced restart
– Contact Motorola support

Verify Power Source and Charging Cable

Before delving into more intricate troubleshooting, it’s crucial to verify the reliability of your power source and charging cable. These components play a vital role in delivering the necessary electrical current to your device.

Component Troubleshooting Tips
Power Source
  • Ensure the outlet or USB port you’re using is providing power.
  • Try plugging your device into a different outlet or USB port.
  • Charging Cable
  • Inspect the cable for any visible damage, such as cuts or fraying.
  • Try using a different charging cable.
  • Check for Water Damage

    If your device has come into contact with liquid, it could be experiencing issues turning on due to water damage. To determine if this is the case, follow these steps:

    1. Inspect your device for any visible signs of water damage, such as moisture or corrosion.
    2. Remove the battery (if possible) and check for any water droplets or other signs of liquid.
    3. Use a magnifying glass to examine the device’s charging port and headphone jack for any traces of water.
    4. If you suspect water damage, place the device in a dry, ventilated area to allow it to evaporate.
    5. If the device does not turn on after drying, it is recommended to seek professional repair.

    Update Device Software

    Keeping your device’s software up to date is crucial for ensuring its optimal functionality. Outdated software may contain bugs or compatibility issues that can cause your device to malfunction or fail to turn on. Therefore, updating your device’s software to the latest version is highly recommended as a troubleshooting step.

    To update your device’s software, follow these steps:

    • Connect your device to a stable Wi-Fi network.
    • Go to “Settings” and then “About Phone” or “Software Updates.”
    • Check if a software update is available. If so, tap “Download and Install.”
    • Wait for the update to download and install.
    • Once the update is complete, restart your device.

    After updating your device’s software, check if the issue has been resolved and your device is turning on as expected.

    Boot into Safe Mode

    Booting into safe mode is a helpful diagnostic step that can resolve issues with a malfunctioning Motorola device. By disabling all third-party applications and services, safe mode allows you to pinpoint the source of any potential conflicts or software malfunctions.


    1. Press and hold the power button until the Motorola logo appears.
    2. When the logo becomes visible, immediately press and hold the volume down button.
    3. Continue holding the volume down button until the safe mode prompt appears on the screen.
    4. Release the volume down button and tap “OK” to confirm boot into safe mode.

    Note: Safe mode can also be accessed by restarting your device and holding the power button until the option appears.

    Factory Reset the Device

    If all else fails, it’s time to consider a factory reset. This will restore your device to its original settings, potentially resolving any software issues that might be preventing it from turning on. However, note that a factory reset will erase all your data, so ensure you have backed it up beforehand.

    Contact Motorola for Support

    If you have exhausted all the troubleshooting steps outlined in this guide and your Motorola device remains unresponsive, reaching out to Motorola support is the next logical step. Their experienced technicians can provide personalized assistance and may suggest additional solutions or repairs based on the specific issue you’re encountering.


    My Motorola phone keeps restarting and won’t stay on. How can I fix this issue?

    A common cause of this issue is a software glitch. To resolve it, try performing a soft reset by holding the Power button for about 15 seconds. If that doesn’t work, you may need to perform a factory reset. Ensure you back up important data first, as this process will erase all content from the device.

    I accidentally dropped my Motorola phone, and now it’s not turning on. What could be wrong?

    If you suspect physical damage, check for any visible cracks or dents. The impact may have disconnected internal components, disrupting power flow. In such cases, it’s recommended to seek professional repair services to assess and fix the damage.

    My Motorola phone won’t charge, and the screen is black. What steps can I take to troubleshoot this issue?

    Start by ensuring that the charging cable and power adapter are functional. Try using a different cable or adapter to verify if they’re the cause. Additionally, inspect the charging port of the phone for any dirt or debris that may prevent charging. Cleaning the port gently can help resolve the problem.

    I’ve tried all the troubleshooting steps mentioned, but my Motorola phone still won’t turn on. What are my next options?

    If none of the previous methods have resolved the issue, it’s likely that a more serious hardware malfunction is preventing the device from turning on. In this case, the best course of action is to consult with a qualified repair technician who can diagnose and fix the underlying problem.


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